💻 General Questions

Is LEINKH SHOP an authorized reseller? Yes. For our "Brand New" inventory, we source directly from authorized distributors to ensure you receive genuine products with full manufacturer warranties.

Where are you located? We are based in Sihanoukville. You can shop with us online 24/7 or visit our hub for local pickups during business hours.

📦 Second-Hand & Refurbished Gear

How do I know the condition of a used laptop? We use a strict Condition Grading Guide (S, A, B, C). Every listing includes high-resolution photos of the actual unit and a detailed description of any cosmetic marks. You can read our full Grading Guide [here].

Do second-hand items come with a warranty? Yes! While brand-new items have manufacturer warranties, LEINKH SHOP provides a [Insert Number, e.g., 30 or 90-day] store warranty on all second-hand hardware to cover functional defects.

Has the internal data been cleared on used computers? Absolutely. Every storage drive (HDD/SSD) undergoes a professional data-wipe process and a fresh installation of the Operating System (Windows or macOS) before being listed for sale.

💳 Payments & Security

What payment methods do you accept? We accept all major Credit/Debit cards, Bank Transfer or ABA / KHQR.

Is my payment information secure? Yes. Our website uses SSL encryption to protect your data. We never store your full credit card details on our servers.

🚚 Shipping & Returns

Can I change my shipping address after ordering? If the order has not been dispatched yet, we can update your address. Please contact us via Telegram @leinkhshop immediately.

What if my computer arrives and doesn't turn on? Don't worry! Contact us within 48 hours of delivery. If the unit is defective, we will arrange a return and provide a replacement or full refund at no extra cost to you.

Do you ship internationally? Currently, we ship to ASIA. For international inquiries, please contact our support team for a custom shipping quote.

🛠️ Technical Support

Do you offer repair services for computers not bought from you? Currently, our technical team focuses on certifying our own inventory. However, we do offer upgrades (RAM/SSD) for most laptop models. Contact us for a quote!

Will my second-hand laptop come with a charger? Yes. Every laptop we sell—regardless of grade—includes a compatible power adapter/charger.